Cubex

CUBEX Customer Experience Suite is an integrated set of interactive voice, and CRM applications, built towards better customer service, best team optimization, and forecasting future business, using multimedia, and multichannel communications, to achieve quality service delivery, certified by CMMI standards. CUBEX Connected Business Automation allows you to select of the right person to perform the task, ultimately having the biggest impact on productivity. CUBEX mission is redefining daily (workload) to (opportunity) for processes enhancements, and business upgrades. That leads organizations toward informed decisions. CUBEX Contact Center Combines applications, Interactive Voice Response, Call Steering via Speech Recognition, Text to Speech functionality, Automatic Call Distribution, Real-time Analytics, KPIs, Unified Communications ( SMS, Fax, email, Social,…) Customer Service & Marketing Management.

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